Question 1

How can I get to the hostel from the airport?

Accepted Answer

We are about 30 minutes from the airport, depending on traffic. You can reach us with our private transport service, by taxi, Uber, or public transportation.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in is available from 3:00 PM to 10:00 PM, and check-out is until 11:00 AM. Late check-ins after 10:00 PM can be arranged with prior notice and are subject to an additional fee.

Question 3

Is breakfast included in the reservation?

Accepted Answer

Yes, breakfast is included with your stay. Our menu varies daily, and we are happy to accommodate dietary restrictions and special dietary needs whenever possible.

Question 4

Do you offer luggage storage before check-in or after check-out?

Accepted Answer

Yes, we offer free luggage storage before check-in and after check-out. After check-out, luggage can be stored free of charge until 2:00 PM. We also provide long-term luggage storage for multiple days for an additional fee.

Question 5

Are towels and bed linens included?

Accepted Answer

Yes. All rooms include a towel, bed sheet, blanket, and soap for each guest.

Question 6

Do you have lockers in the dorm rooms?

Accepted Answer

Yes, lockers are available in the dorm rooms. Guests must bring their own padlock.

Question 7

Is there a shared kitchen available for guests?

Accepted Answer

Yes, guests have access to a shared kitchen equipped with the basic utensils and appliances needed for cooking. We also provide cooking essentials such as oil, salt, and pepper.

Question 8

What is your cancellation policy?

Accepted Answer

Free cancellation is available up to 48 hours before your arrival date. Cancellations made less than 48 hours before arrival will incur a charge equivalent to the first night's stay.

Question 9

How far is the hostel from the city center and major attractions?

Accepted Answer

We are located about 800 meters from the Jade Museum and the National Museum, and less than 2 km from downtown San José.

Question 10

Are there supermarkets, restaurants, or public transportation nearby?

Accepted Answer

Yes. The nearest restaurant is about 250 meters away, the closest supermarket is 800 meters away, and the bus stop is just 80 meters from the hostel.

Question 11

Is parking available?

Accepted Answer

Yes, we offer secure private parking for an additional fee of $6 per night.

Question 12

Are pets allowed?

Accepted Answer

Only service animals are allowed, and proper documentation is required upon check-in.

Question 13

Is the hostel suitable for families and children?

Accepted Answer

Yes, families and children are welcome. Children over 3 years old are charged as an additional guest. We are not a party hostel and strive to provide a peaceful and comfortable environment for all our guests.

Frequently asked questions